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Help Desk System

CSS Infotech

Help desk in any company is the most imperative part that holds direct connection with the customers. It assists customers in their technical problems like using a computer system, installing different applications and entertainment programs, troubleshooting network connections and resetting passwords. A big company can have several help-desks whereas; a small business contains a single centralized help desk. Help desk manager receives the e-mail messages and telephone calls from clients looking for help with computer problems. The first rule that any technicians obey is to listen all the inquiries carefully and patiently. In between, he should ask the question to acknowledge the nature of the issue. Afterwards, he should unwearyingly describe the problem solving procedures.

This approach is feasible with small companies but for bulky organizations, this entire process becomes intricate and costly. It is not at all practical to spend a huge amount on help desk system. If you also do not wish to support a high-quality help desk operation, CSSInfoTech is here to provide impeccable services to deal with all calls relevant to covered output devices. We can develop your existing Help Desk more approachable and competent with our Help-Desk Ticket Integration. We control important device alerts and make them enter directly into your help desk system so that your help-desk staff can stay in vogue on the standing of your output communications.

CSSInfoTech developed help desk software by developing a robust ticketing-management platform that permits its clients to centralize all their customer conversation. Our Help desk software is a software collection that facilitates customer support and help desk manager to collect, process, and take action to service request. With this process, you can increase your business efficiency by automating business rules using computerization and triggers easily and quickly. You can also form preset replies or macros to frequently asked questions.

Everyone appreciates the simple process of contacting to a single point regarding resolve his or her issue. CSSInfoTech enables via email, web, phone, Facebook, Twitter. iPad, iPhone, Blackberry, Android, online chat, knowledge bases and more. Irrespective of the approach your customer uses to contact, we centralize all communication so that nobody remains ignored. CSS InfoTech help desk software is ready to use when you instantly create an account. As it is online help desk software, you do not be anxious about software upgrades or servers. You can also access it from any gadget. We provide the facility of easy downloading of our free native applications to your iPad, iPhone, Blackberry, Android and respond help desk ticket in one go.

Below mentioned are the advantages you will get from us at ultra reasonable cost:

  • We provide full outsourcing of your Help Desk operation.
  • We offer multiple levels of services to satiate your company’s unique needs.
  • Our Help Desk software makes your help desk system administrator free to focus on proffering top-notch services to your prestigious clientele.
  • Our integration between help-desk to help-desk delivers more unimpeachable service requests and diminishes call handling times.

Our Help desk management system is constructed to offer your support department a wider and user-centered experience. Every business owner can arrange his or her help desk as per the look and feel of the company very easily. Simply changing from the logo and color scheme, you can successfully customize everything via CSS or cascading style sheets. Furthermore, you can select your personal support portal URL and construct your email address so that it goes with your website domain effectively.

CSSInfoTech incorporates with high-class online business tools, comprising CRM solutions and business applications like Google Analytics and Word Press. Now you can ultimately unite the support system of your company with other departments without worrying about the management and synchronization of the data.

  • We Follow Your Imaginations